We want you to be satisfied with your purchase. We have a thirty day return policy. Merchandise must be returned in the original wrapping. To keep our pricing affordable there is a 15% restocking fee. All items are inspected twice before shipping. Hand made and machine blown glass will have minor blemishes that are not defects, but are part of the manufacturing process.
All glass is produced in batches and each batch will have minor differences. Glass sconces with beveled edges will not fit into openings where the glass sconce has a cut glass bottom.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with a (RMA) number.
Please return merchandise to:
Specialty Lamp Shades
2092 75th Way N
Saint Petersburg, Florida
For assistance with returns call 1-866-573-3850