Answers to frequently asked questions Our online catalog contains over two thousand items available for online ordering." We update" to the catalog on a daily basis." Still there will be times when the size or item is not available online. To order an item you cannot locate online please call customer service at 1-866-573-3850. We specialize in finding specific glass replacements and patterns. The item you are looking for may not be available at the current time." We do keep a listing of items that are being searched for. Glass is run in batches and may not be available at all times. Manufacturers will frequently wait until they have enough of a demand before creating a batch of a specific item." For this reason we keep a wish list and will notify you if an when an item becomes available. We are at your service. Customer service is available Monday thru Friday 9 AM to 5PM Eastern Standard Time. Our Saturday hours are 9 AM to 12PM. Our goal is to provide you with the best possible customer service. We realize how busy you are and are happy to to assist you, please call at any time and leave your name and number." We are happy to call at a time convenient to you. Some items do not have enough pieces left in circulation to lend themselves to have the parts reproduced in large quantities. We have artists with over forty years of experience is reproducing hand painted" glass lamp shades. Please contact us if you would like availability and pricing for this service. Nothing is more disappointing than receiving a shipment you have been waiting for broken." For this reason we double pack all our shipment with expert care. Our breakage rate is less than one percent." Still breakage can occur. If an item is broken please contact customer service at 1-866-573-3850." We will ship you a new item immediately. Please keep the broken item in the original packaging for ten days" to be picked up. We want you to be absolutely satisfied with your purchase. Our return policy is 30 day satisfaction guaranteed. If you are unhappy with your purchase for any reason please return it to us at Adriana's Replacement Lamp Shades, 2092 75th Way N, Saint Petersburg, Florida, 33710. Please call us before shipping so we can watch for your item and be sure it is credited promptly. We regret that we cannot refund cost of shipping. We use flat fee based shipping based on the dollar value of the order. When an item is returned the actual amount we paid to ship the item to you will not be refunded. In the case of oversized items the shipping cost may be more than originally billed. In order not to pass these costs on to our other customers, any shipping costs on returns due to a customer error in ordering are not refundable. All item must be returned in original wrapping. We understand that you need to try a shade with the cellophane wrapping removed. There is a two dollar per shade fee for chandelier and clip on shades for repackaging the cellophane. There is a five dollar repackaging charge for table, floor and ceiling lamp shades. All shades must be returned in original condition. To keep our costs discounted there is a fifteen percent restocking fee on all returned merchandise as of May 1, 2008. For Orders Up to $ 20.00 $ 9.95 50.00 9.95 100.00 12.95 200.00 29.95 Shipping On Orders Over $200.00 59.95 Shipping On Orders Over $300.00 59.95 Nothing is more disappointing or dangerous than having" your glass item broken in handling." All our items are carefully packed and then double packed in a second box to insure that your shade arrives in perfect condition. Copyright © 2001" Adriana's Replacement Lamp Shades. All rights reserved.How can I order?
Where can I find a specific item or pattern?
What are your hours?
What if the item I am searching for is no longer available?
What Happens If Breakage Occurs?
When is your return policy?
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What are your shipping cost?
Revised: 07/06/04.